Cancellation fees for dog walkers
Set your dog walking cancellation policy once and let BearWalk apply billable late-cancellation and no-show fees consistently.
Policy first, invoice second
A cancellation fee is easier to explain when the policy was agreed before the cancellation happened. BearWalk stores your notice window and fee percentages, and shows them to the client at the exact moment they try to cancel, with the fee already calculated. By the time they confirm, the awkward conversation has already happened, politely, without you.
Applied automatically, every time
When a cancellation falls inside your window, the walk is marked as a billable late cancellation and the fee lands on the client's next invoice on its own labelled line. No case-by-case nerve required: the same rule for every client, which is exactly what makes fees feel fair instead of personal.
Override when needed
Automation should not remove judgement. BearWalk gives you a default while still letting you waive or edit any fee in one tap, so goodwill stays a decision you make, not a habit you drift into.
Better records
Late cancellations and no-shows become visible business events instead of half-remembered messages. Your reports show how often each client cancels late, which is useful the day you decide whether a slot is worth keeping.
FAQ
Can clients cancel without seeing the fee?
No. The portal shows the policy bands and the calculated fee before the client confirms, so acceptance is explicit.
Can I have different rules for different services?
Your policy applies business-wide by default so it stays predictable, and you can always waive or adjust a specific fee before it is invoiced.